So what do we need to do to provide excellent remodeling customer service?
We go inside your home, and we disrupt your life, because you asked us to fix something or build something. The mutual goal is to make your life better at home.
For us remodelers, it’s more than just executing the mission. We need to provide remodeling customer service. It’s the support and comfort that our clients discover they need, while there home life is disrupted.
No matter how many times we gently explain what will happen during a project, including dust, noise, and timeline, first-timers have difficulty fully understanding the reality of our words. It’s the unwritten part of the contract to provide excellent remodeling customer service and care when the realization hits.
Mark shares his thoughts about customer service with The Journal of Light Construction magazine. Click the images below to read and explore more.
