In reference to my Customer Service blog, Gary writes: Great blog and post. I have started working with a new site (and local publication) that was started mainly because finding contractors with the intangibles is so hit or miss. I have more than one contractor friend that I’m sorry to say I wouldn’t hire so I found their approach refreshing. They actually research recent customers to assess if the customers would recommend a contractor to friends and family. With locating many contractors for a job so much easier now on the Web etc, providing good customer service will be vital to a companies’ long-term success.
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