Quality Service

In my career as a contractor I’ve tried to live by a few mottos, one of them being “leave it better than I find it.”

I can proudly report I’ve mostly lived up to that challenge. I can also report (not proudly) that many contractors I’ve worked with (or hired as subs on my projects) don’t exactly see it the same way I do. That’s why, when I do find a good contractor, I sink my figurative teeth into them and don’t even bother with anybody else.

But when I interview them or work with new contractors I of course start with price and references or reputation, but I look beyond that whenever possible. I’m looking for what NFL commentators call “intangibles,” the qualities beyond stats that make a player stand out.

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